Improve customer service skills

This training has been developed to meet the needs of learners either about to enter the workforce or formal study or those adult learners who may have had interrupted learning and who are considering entering formal study or the workforce. Training will assist learners to develop foundation skills such as verbal, body language, tone, written, emails and cultural to enhance communication with others and to support employment options.

Designed to support learners in a variety of ways this training is suitable for learners who may lack confidence and essential employment skills, those with with a disability, early school leavers or people with low skills in basic literacies.

The training is also suitable for those undertaking practical placement or work experience as part of their accredited studies. Learners will explore workplace health and safety, employer expectations, employability skills and workplace culture whilst developing an understanding and completing a range of workplace documents.

Resources Provided

All resources will be provided.

Statement of Participation

Upon completion you will be provided with a Statement of Participation.


Centre for Participation, 39 Urquhart St, Horsham

2017 Dates





Helen Dillon


There is no cost to students eligible for a Victorian Training Guarantee.